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Finalweb Tips Blog
September 2015

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Domain Transfers

When a new customer begins an account with Finalweb, they frequently have an existing domain name that needs to be transferred, or possibly reconfigured so that it will point to the content that we host. Or, in other cases, an extra domain is purchased separately and needs to be transferred as a secondary or replacement domain for a website. Either way, there are some essential things to understand when going through a domain name transfer process.

First, the transfer of domains occurs between domain registrars. A registrar is an online provider that sells and distributes domain names and their ancillary information (contact information, security, nameserver addresses, etc.). So, when a transfer needs to happen in order to move your domain to Finalweb, we are actually leveraging the services of the registrar that we resell, which is This is why much of the correspondence for the transfer takes place between you, the owner, and the two (sending and receiving) registrar companies.

Second, it is imperative that before a transfer be started, the administrative and registrant contact information that is associated with your domain is updated - especially the email address listed. This address is used during the transfer to verify its sending and receiving, and the process will fail if that email is not opened and its instructions followed. 

Third, any security on the domain will need to be disabled and the domain lock must be turned off (or else the transfer will fail right from the start).

Last, we need for you to secure the transfer code (sometimes called an EPP code or authorization ID or code) and then send it to us. Each registrar is a little bit different in how you can find this code (or any of the other listed items above), so you may need to check with their support and documentation to find out what to do. Once we have the code we can begin the transfer and notify you when it is completed, usually within 2-7 business days.

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Responsive Templates

The latest major trend in web design has to do with "responsiveness" in websites. What this means is that a site that is considered to be "responsive" adapts its layout to fit (or respond) to whatever device is accessing it. So, the desktop version of a site and a mobile phone version are the same design, carry the same color scheme and theme, etc., but they are both distinct in how they are actually displayed on the screen.

This trend is great because sites that employ such a design make helpful accommodation for the growing amount of mobile traffic. But finding a template-based CMS that can give you both a responsive design and the features your organization needs is more of a difficult chore than it perhaps should be. This is due to the fact that many solutions offering a responsive layout at low cost are actually not really providing much functionality besides adding text to a page. So, a solution that offers more functionality ends up costing significantly more, because that's what the market allows.

Here at Finalweb, we're looking to bring you the best of all three - attractive, responsive designs combined with great functionality and ultra-low cost. 

And, as a start, we've recently released some responsive templates that even have unique tools for creating a beautiful homepage for your site. To start using one of these, just go to the "Change Template" link in your admin toolbar and then choose 6500, 6510 or 6511. If you are not yet using Finalweb, feel free to start a free trial today.

Here are some pictures of what one of them (Template 6511) looks like:



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How to Create More Email Accounts

Whether it is because of a new staff member, or for the purposes of organizing contact information, the need sometimes arises to create a new email account. Fortunately, the email system included with your Finalweb web solution provides a simple and efficient way to do just this. Follow the steps below, and then look at our documentation for configuring accounts in desktop and mobile clients for sending and receiving mail.

To setup additional email accounts:

  1. Visit

  2. Login using your administrative username (this will be your Finalweb username, followed by the @ sign and your domain name.) For example, and password.  The password is the same password you received to administer your web site when it was originally configured.  NOTE:  DO NOT DELETE THIS ACCOUNT!
  3. Click the "New User" button located towards the upper-left side of the window
  4. In the "Alias" box, type the portion of the email address that will appear before the @ sign.  For instance, john.doe would be an alias for
  5. Type the same thing in the "username" box.
  6. Type the Full Name of the user associated with this box.
  7. Type and confirm a password for this mailbox. Make sure the password contains at least 8 characters, one number, and one capital letter.
  8. Click "OK" at the bottom of the window.

For more information about the settings above, click the question mark icon at the top of the settings window. 

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